Dialler Compatibility
Bring Your Own Phone System
No team should be unable to use Call Caddie because of the dialler it runs. Connect natively, through webhooks or click to call, or just pick up your own phone.
Connection Routes
Every Dialler Has a Route In
Native Connector
Click to call, call events and recordings from priority providers.
Generic API Connector
Configure any dialler with an API through the custom REST connector.
Webhooks
Your phone system posts call events to a signed, published schema.
Click to Call
tel: links and supported protocol handoff open your softphone in one click.
External Dialler Mode
Calls happen elsewhere while Call Caddie guides the rep and records the outcome.
Browser Companion
An optional browser extension for web-based diallers. Helpful, never required.
Diallers and Phones
How each dialler connects today.
| Provider | Connection | How it connects |
|---|---|---|
| Zadarma | Native | Native connector for click to call and call events. |
| Aircall | Via generic connector | Click to call plus call events through the standard webhook schema. |
| RingCentral | Via generic connector | Click to call plus call events through the standard webhook schema. |
| Dialpad | Via generic connector | Click to call plus call events through the standard webhook schema. |
| JustCall | Via generic connector | Click to call plus call events through the standard webhook schema. |
| Kixie | Via generic connector | Click to call plus call events through the standard webhook schema. |
| Twilio | Via generic connector | Click to call plus call events through the standard webhook schema. |
| Vonage | Via generic connector | Click to call plus call events through the standard webhook schema. |
| 8x8 | Via generic connector | Click to call plus call events through the standard webhook schema. |
| Five9 | Via generic connector | Click to call plus call events through the standard webhook schema. |
| Genesys Cloud | Via generic connector | Click to call plus call events through the standard webhook schema. |
| Talkdesk | Via generic connector | Click to call plus call events through the standard webhook schema. |
| Microsoft Teams Phone | Via generic connector | Click to call plus call events through the standard webhook schema. |
| Zoom Phone | Via generic connector | Click to call plus call events through the standard webhook schema. |
| 3CX | Via generic connector | Click to call plus call events through the standard webhook schema. |
| Nextiva | Via generic connector | Click to call plus call events through the standard webhook schema. |
| CloudTalk | Via generic connector | Click to call plus call events through the standard webhook schema. |
| Ringover | Via generic connector | Click to call plus call events through the standard webhook schema. |
| Any phone via tel: link | Native | One-click dialling on any device or softphone that opens tel: links. |
| Any phone system via webhook | Native | Post call events to the published, signed call-event schema. |
| Your own phone | No setup needed | Guide Only. Call from any phone while Call Caddie guides you and records the outcome. |
For Developers and IT
One Standard Call-Event Schema
If your phone system can send a webhook, Call Caddie can react to its calls. Events are signed per connection, carry an idempotency key and are matched to the right contact.
| Event | When it is sent |
|---|---|
| call.ringing | The phone starts ringing |
| call.started | The call is placed or received |
| call.answered | The other party answers |
| call.ended | The call finishes, with duration |
| call.recording_available | A recording link is ready |
| call.transcript_available | A transcript is ready |
| call.disposition_set | An outcome is recorded |
See Call Caddie on Your Own Calls
Book a short demo and we will show it working with your own script, then give your team early access.